Company Name: Orizzon Techiaro
Website: https://orizzontechiaro.xyz
Phone: +1 281-207-2433
Email: [email protected]
Address: 9453 Lincolnwood Dr, Evanston, IL 60203, USA
1. Overview
At Orizzon Techiaro, customer satisfaction is at the heart of everything we do.
We take pride in offering high-quality books and digital materials that empower readers with knowledge about technology, artificial intelligence, innovation, and the digital future.
If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and our procedures for refunds, replacements, and returns for both physical and digital products.
2. Eligibility for Refunds
Refund eligibility depends on the type of product purchased:
a) Physical Books
You may request a refund or replacement for a physical book under the following conditions:
- The book arrived damaged, defective, or incorrect.
- You contact us within 14 days of delivery.
- The item is returned in its original condition (unless damaged upon arrival).
- A valid proof of purchase (order number or receipt) is provided.
We do not offer refunds for books that have been used, read, or show signs of wear unless they were defective at the time of delivery.
b) Digital Books (eBooks, PDFs, Downloads)
Because digital products are immediately accessible upon purchase, all sales of digital items are final.
Refunds for digital books are only granted if:
- The file is corrupted or unreadable, and
- You notify us within 7 days of purchase, providing evidence of the issue.
c) Pre-Orders
If you pre-ordered a book that has not yet been released, you can request a full refund at any time before the release date.
3. Non-Refundable Items
The following items are non-refundable:
- Digital downloads or eBooks that have been successfully delivered.
- Discounted or sale items (unless damaged or defective).
- Gift cards, promo codes, or store credits.
- Customized or special-edition orders.
Please review product descriptions carefully before making a purchase.
4. Return Process (Physical Items)
If you are eligible for a return or exchange, please follow these steps:
- Contact Us at [email protected] within 14 days of receiving your item.
Include your order number, reason for the return, and photos (if applicable). - Once your return request is approved, we will provide you with a Return Authorization (RA) Number and shipping instructions.
- Package the item securely, including all original packaging and accessories.
- Ship the item to the return address provided.
Please note: Customers are responsible for return shipping costs unless the item was incorrect or damaged due to our error.
5. Refund Processing
Once your returned item is received and inspected, you will be notified via email.
If your return is approved, your refund will be processed within 7–10 business days, and the credit will automatically be applied to your original method of payment.
If more than 10 business days have passed and you have not received your refund, please contact your bank or payment provider first — then reach out to us at [email protected].
6. Exchanges
If you received a defective or incorrect item, we can replace it with the correct product at no additional cost.
Exchanges are only available for the same title or an item of equal value.
To initiate an exchange, contact us at [email protected] with your order details.
7. Late or Missing Refunds
If you haven’t received your refund after the processing period:
- Check your bank account or credit card statement again.
- Contact your payment provider, as processing times vary.
- If you’ve completed these steps and still haven’t received your refund, please contact us directly.
We will work with you to resolve the issue as quickly as possible.
8. Damaged or Defective Items
If your order arrived damaged, incomplete, or in poor condition:
- Notify us within 7 days of delivery.
- Include clear photos of the damage.
- We will provide a free replacement or a full refund once the issue is verified.
Your satisfaction and trust in our products are our top priorities.
9. Order Cancellations
You may cancel your order if it has not yet been shipped or delivered.
- For physical books, contact us within 24 hours of placing your order to ensure cancellation.
- For digital books, cancellations are not possible after download access has been provided.
10. Exceptions
We reserve the right to deny refund requests in the following situations:
- The product was delivered correctly and as described.
- The return period has expired.
- There is evidence of misuse or tampering.
- The customer repeatedly requests refunds or disputes for reasons not covered by our policy.
11. International Orders
For international customers, shipping and return timelines may vary.
Refunds for international purchases will be issued in USD, based on the exchange rate at the time of refund.
Customs duties and import taxes are non-refundable.
12. Contact Information
If you have questions or wish to initiate a refund request, please reach out to us:
📞 Phone: +1 281-207-2433
📧 Email: [email protected]
🏢 Address: 9453 Lincolnwood Dr, Evanston, IL 60203, USA
Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM (CST).
13. Policy Updates
Orizzon Techiaro reserves the right to amend this Refund Policy at any time to reflect updates in our operations, legal obligations, or customer experience standards.
All changes will be posted on this page with a new “Effective Date” at the top.
We encourage all users to review this page periodically to stay informed of our refund practices.